About Us

Empowering Hospitality & Beyond
With over 10 years of experience, KIM LTD provides end-to-end strategy, consulting, and operational support for businesses across the UK hospitality sector. From restaurants and hotels to logistics and e-commerce, we have guided more than 100 clients to achieve sustainable growth and operational excellence.

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🌐 Our Core Services & Success Cases

▪️ Cross-Border Payment Integration ( WeChat Pay, Alipay)
▪️ Data & Digital Development Solutions
▪️ Utility & Operations Consulting
▪️ Catering Design & Custom Equipment Supply
▪️ Bespoke Packaging Services

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💳Cross-Border Payment Integration ( WeChat Pay, Alipay)

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💻Data & Digital Development Solutions

We deliver tailored digital transformation solutions, covering data management, business intelligence, and custom software development, empowering businesses to optimize operations and enhance decision-making.

Selected Clients:

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⚡ Utility & Operations Consulting

We provide consulting services in energy strategy and operations, helping businesses optimize resource utilization, control costs, and achieve sustainable growth.

Selected Clients:

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🍳 Catering Design & Custom Equipment Supply

We offer professional kitchen planning, spatial design, and custom equipment supply for the foodservice industry, creating efficient, safe, and internationally compliant commercial kitchens.

Selected Clients:

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📦 Bespoke Packaging Services

We deliver bespoke packaging design and production solutions, helping brands strengthen their product presentation and market competitiveness.

Selected Clients:

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Complaint Procedures

We endeavour to offer the highest level of service throughout the duration of your contract However, if something does go wrong and you want to make a complaint, we will investigate any issues and aim to rectify any issues promptly, where possible

We embrace any feedback and continually look to improve.  However, if a customer feels dissatisfied with any element of our service, we welcome the opportunity to put things right.

We would like to think that it would not be necessary to go beyond the first step, however we understand that in very rare circumstances you may need to present your case where the end result leaves you unsatisfied.

You can get in touch with the following ways:
Tel: +44 (0) 7590011226
Email: Info@kimltd.info

Step 1
A complaint is any expression of dissatisfaction with the service received by Kelvince International Marketing Ltd.  A complaint may be made in writing, email, by telephone or in any other form.  Please provide as much detail as possible about the reasons for your complaint and the outcome you would like to see.

Step 2
We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business.  Wherever possible, that person will not have been directly involved in the matter, which is the subject of the complaint, and will have authority to settle the complaint.

Step 3
Within two weeks of receiving a complaint we will send you either:

Step 4
If you are not satisfied with our final response, we will be happy to consider a further response, but in the absence of new evidence or material flaws being evident in our findings, it is unlikely to change the outcome of our investigation.  You may escalate it to our Senior Management team by the following:

Tel:  +44 (0) 7590011226
Email:  Info@kimltd.info
Address:  KIM LTD, Penisula court ,2 Basire St london. N1 8BF

Step 5
We will send you a final response which adequately addresses the complaint no later than 8 weeks from receiving a complaint.  Alternatively, it could be resolved in various ways i.e. goodwill gestures at discretion.

Step 6
A decision on your complaint could take up to 8 weeks, if this is the case, we will send a deadlock letter outlining our final offer.  If at this point, you feel the response is acceptable, complaint will be treated as resolved and we will close the case.  Alternatively, you may be able to seek help from Ombudsman service (approved by Ofgem) free of charge, details as below:

Website: https://partners.ombudsman-services.org/our-services/our-process
Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
Phone: 0330 440 1624

Their website is www.ofgem.gov.uk and it provides more information about the service they provide and the various ways they can be contacted.

We are not responsible for the content on their website.

Member ID: C35KELV01

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KIM LTD | 2019 All Rights Reserved